Refunds

Refund Policy

Last updated: 17 August 2026

Not right for you? Email hello@studybrain.ai within 14 days of buying and you get every penny back. No reason needed, no forms, even if you have already downloaded the kit.

14-day no-quibble money-back guarantee

This page is an extract, not a separate policy. It reproduces sections 7 and 8 of our Terms of Sale word for word, so the refund position is easy to find. The Terms of Sale are the full agreement, and the section numbers below are theirs.

7. Our 14-day money-back guarantee

If StudyBrain is not right for you, tell us within 14 days of purchase and we will refund you in full. No reason needed, no conditions, no forms to argue over. It applies whether or not you have downloaded or used the kit.

To claim, email hello@studybrain.ai from the address you bought with, or use the contact details on your Paddle receipt. The refund is processed by Paddle back to your original payment method.

A refund under this guarantee is a refund of the full purchase price, which includes your first year of The Common Room. Once the refund is made, your licence, your account and your Common Room access end, and nothing renews.

This guarantee is a promise from us on top of your legal rights, not instead of them.

Your 14-day cancellation right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, distance purchases normally carry a 14-day right to cancel. For digital content supplied straight away, that right ends once supply begins, provided you have expressly agreed to immediate supply and acknowledged losing the right to cancel. The checkout asks for that agreement before your download is released. Because our guarantee in section 7 gives you the same 14 days back unconditionally, agreeing does not cost you anything in practice: you are covered either way.

Faulty digital content. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If StudyBrain is not, you are entitled to a repair or replacement, or a price reduction which can be up to the full price. Nothing in these terms limits those rights.